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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Ok let's get started with my 1st problem, I don't remember

Customer Question

Ok let's get started with my 1st problem, I don't remember my Apple ID or password. 2nd. My iPhone is locked by a password & I need to reset my password ***** can not find a store to reset it, can you help me. I can talk to you on the fhone if you like my home phone # is(###) ###-####
JA: When did you last reset your Apple ID or password?
Customer: It was about a week ago.
JA: Have you installed any updates recently?
Customer: Yes, that is when I put in a new password & I may have hit a couple of wrong keys & now I can't get in, I have tried 10 times which then locks me out & I have to get help from Apple.
JA: Anything else you want the computer expert to know before I connect you?
Customer: will he be able to help with my password ***** my iPhone?
Submitted: 8 months ago.
Category: Computer
Expert:  Mr.Med replied 8 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 8 months ago.

First Open a browser such safari or google chrome and type : https://iforgot.apple.com/password/verify/appleid#!&section=appleid enter your name and details to recover your ID

Once you recover the ID please open https://iforgot.apple.com/ and follow the onscreen to recover your password

If you still cannot access to your iPhone then the only solution is to restore which will cause you to lose all data (photos, files, ect...) currently on devices. If you made a backup prior to losing the password, you should be able to restore that.

Here are the steps to restore the iPhone :

1-Download Itunes from : https://www.apple.com/itunes/download/

2-Install itunes and plug in your iPhone to your pc

3-press and hold the home button and the sleep/wake/power button at the same time for 45 seconds until the Apple logo appears, once that appears you can release the buttons

4-iTunes will give message iTunes has detected an iPhone in recivery mode you must restore this iPhone to continue

5-click restore if it does not go through click on the iPhone in the left hand side of iTunes and click restore

6-restore iPhone and now you should have your iPhone back.

Additional Information : https://www.youtube.com/watch?v=Shrc3FeCJEQ

Thank you

Expert:  Mr.Med replied 8 months ago.

Hi,

Has everything worked out, do you still need help please?

Expert:  Mr.Med replied 8 months ago.

If you need further assistance please reply back to me and i will gladly continue to help

Thank you