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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Am running Quark v 9 on Windows 10 and when I installed W10

Customer Question

Hi Pearl - am running Quark v 9 on Windows 10 and when I installed W10 Quark worked just fine. Yesterday when I tried to create a new document all I got was an error panel showing problems and to send this problem to crashsupport (or something like that). All my files have the IE Explorer in front of them. What's going on? I await you thoughts on this matter. Thank you - ***** *****
JA: How much experience do you have with this particular machine?
Customer: I have had the machine for 4 years and have just had a service on it. Am running a 250G SSI drive
JA: Have you installed any updates recently?
Customer: Only the W10 updates which I have always let them do their thing
JA: Anything else you want the computer expert to know before I connect you?
Customer: Only why can't I open a new document to enable me to create some new docos. Thank you Pearl
Submitted: 9 months ago.
Category: Computer
Expert:  Richard replied 9 months ago.

Hi there and welcome

Can you right click a file and select open with

Then choose Quark

What then happens?