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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I forgot my Lenovo password and need to reset it This is my

Customer Question

I forgot my Lenovo password ***** need to reset it This is my personal ho e computer
JA: Just to clarify, what's the exact model of your Lenovo? And what operating system are you running?
Customer: Lenovo X11 carbon
JA: Have you installed any updates recently?
Customer: I have Windows 365
JA: Anything else you want the computer expert to know before I connect you?
Customer: It's a new laptop - was traveling past few weeks so not much on there - but all my files I transferred from old laptop
Submitted: 8 months ago.
Category: Computer
Expert:  Byron replied 8 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

On the login screen of the laptop does it display your email address?

Customer: replied 8 months ago.
No email address - just my name Michelle
Customer: replied 8 months ago.
I am confused
Customer: replied 8 months ago.
Are you no longer helping me?
Expert:  Byron replied 8 months ago.

Hi. Opened this up to other experts as I thought one would have jumped in to take over. I guess that didn't happen.

I can continue now. My apologies.