How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I have a laptop which asks me for product key, I enter the

Customer Question

I have a laptop which asks me for product key, I enter the numbers on underside but not accepted
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: windows 7, serialcnf0051mix, productwf649pa3abg
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: i seldom use it on internet, only when my main is out of order
Submitted: 9 months ago.
Category: Computer
Expert:  Michael replied 9 months ago.

Hello! Thank you for contacting JustAnswer.com; I am Michael , a Sr. Consultant here at JustAnswer.com. I am so sorry to hear about the issue you are having. and I will do what I can to answer your question as well as it can be answered. But first please let me review the notes on your question. Thank you. I return momentarily.

Expert:  Michael replied 9 months ago.

Hi, are you there?