How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Byron Your Own Question
Byron, Computer Support Specialist
Category: Computer
Satisfied Customers: 2735
Experience:  CCNA, A+, MCSE with over 12 years experience.
Type Your Computer Question Here...
Byron is online now
A new question is answered every 9 seconds

I just got the reboot for my computer and I had windows 8.1

Customer Question

I just got the reboot for my computer and I had windows 8.1 but upgrade to 10 when you offered it my reboot is only for 8.1 how do I get 10 back on my computer do I have to pay for it now?
JA: Just to clarify, how often has the machine been crashing or freezing?
Customer: just this one time
JA: Have you installed any updates recently?
Customer: just did it all reboot today
JA: Anything else you want the computer expert to know before I connect you?
Customer: just I am not that smart with computers
Submitted: 6 months ago.
Category: Computer
Expert:  Byron replied 6 months ago.

Hi. My name is***** you for your question and the opportunity to assist. If you upgraded the computer to

Windows 10 during the free upgrade period, and your hard drive and motherboard have not been changed,

you can install Windows 10 for free, for as long as Microsoft offers it.

Customer: replied 6 months ago.
ok thank you am I being charged the $5.00 for this
Expert:  Byron replied 6 months ago.

Is that too much?