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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I received a alert on my computer that I had been hit by

Customer Question

I received a alert on my computer that I had been hit by Trojan Horse and to call microsoft at the following number asap. Called the number and connected to a company named TECHKANGAROOS and they told me yes my computer was infected and needed control to correct the problem They took control and now I have two charges on my credit card for over $600 They connected me later and told me that they were refunding some of my money but the refund had to be refunded into my bank account and as such wanted access to by account which I refused to give to them. I told them to credit my card which they said they could not do and as such my bank excepted their side and now I have a large bill to pay as a result of this scam. BTW TECHKANGAROOS is located in China
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: HP desktop/windows 10 Not sure whereto locate model number
JA: Have you installed any updates recently?
Customer: outlook up date during so called repair
JA: Anything else you want the computer expert to know before I connect you?
Customer: Think that about covers it
Submitted: 8 months ago.
Category: Computer
Expert:  Cody replied 8 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 8 months ago.

I would suggest calling your bank to report this scam so you can get fully refunded.

Did they install any software on your computer?