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I need help with my phone! I purchased the phone to forward

Customer Question
lines from my old phone...
I need help with my phone! I purchased the phone to forward lines from my old phone number that was not portable as a land line. I need to cell(###) ###-####to act as a forwarding mechanism to my land lines. We need the capacity to handle 5 calls at once
JA: What kind of computer do you have?
Customer: I have a networked system with CISCO
JA: Have you installed any updates recently?
Customer: Yes, to make a long story short I moved my office and lost the phone line(###) ###-####as we were told it was not portable to the new location. We purchased the cell phone based on a recommendation from your team and assigned(###) ###-####to the cell. We forwarded the cell to(###) ###-####which is a line with a hunt group to handle 5 calls at once. It is not working only allowing one call at a time
JA: Anything else you want the computer expert to know before I connect you?
Customer: That is a good start. I can network him with my company team as well
Submitted: 1 year ago.Category: Computer
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Customer reply replied 1 year ago
Please send me an email with the answers and allow me to network you with my technical team at State Farm to resolve this problem. The cell phone is not set up properly. Your team set it up for me remotely and I need help to make it work.
Answered in 19 minutes by:
1/9/2017
Tech Support Specialist: Pete, Computer Engineer replied 1 year ago
Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 18,948
Experience: CISCO certified, Microsoft proficient, computing expert.
Verified

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

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Tech Support Specialist: Pete, Computer Engineer replied 1 year ago

What is the make and model number of the phone that you need help with?

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Customer reply replied 1 year ago
Samsung Galaxy J6. the problem is not the phone. The problem is I was told by the AT&T rep that if I purchased the cell phone I would have the ability to forward my line to a land line with capacity to handle calls for 5 lines. It appears this doesn't work unless you can add additional services to the phone that will all the cell phone to handle 5 calls at one time
Tech Support Specialist: Pete, Computer Engineer replied 1 year ago

Yes that would be correct - if the cell phone can only handle one call at a time then it can only forward one call at a time to a landline.

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Customer reply replied 1 year ago
Did you just try to call me on(###) ###-#### Can you add services to allow me to forward five calls at one time?
Tech Support Specialist: Pete, Computer Engineer replied 1 year ago

No, I haven't tried to call you.

It is possible that the website's customer services may have tried to call you though.

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Tech Support Specialist: Pete, Computer Engineer replied 1 year ago

To add services to your cell phone, you will need to contact AT&T on 1-***-***-****

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Customer reply replied 1 year ago
Are you accessing the phone remotely to add services?
Tech Support Specialist: Pete, Computer Engineer replied 1 year ago

No I cannot; you can ignore any automated offers that may pop up - they are sent automatically by the site.

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Tech Support Specialist: Michael Hannigan, Information Systems Manager replied 1 year ago
Michael Hannigan
Michael Hannigan, Information Systems Manager
Category: Computer
Satisfied Customers: 11,884
Experience: 25 Years Experience in Field. MCSE, ICCP, CNE, Greenbelt
Verified

Hello. My name is Mike. Are you requesting some type of remote session? If so, I have some time now and could help you. Let me know, please.

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Michael Hannigan
Michael Hannigan
Michael Hannigan, Information Systems Manager
Category: Computer
Satisfied Customers: 11,884
11,884 Satisfied Customers
Experience: 25 Years Experience in Field. MCSE, ICCP, CNE, Greenbelt

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