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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My Lenovo computer is frozen. What should I do, Lenovo 3

Customer Question

my Lenovo computer is frozen. What should I do
JA: What's the make/model of your device? How old is it?
Customer: Lenovo 3 years old...don't know give you serial numbers.../20157..G580
JA: How long has this been going on? What troubleshooting have you tried?
Customer: just today...
JA: Anything else you want the electronics expert to know before I connect you?
Customer: connecting power cord is not fitting into the side of the computer. Power cord is therefore loose...may have been danaged in transport..
Submitted: 8 months ago.
Category: Computer
Expert:  Richard replied 8 months ago.

Hi there and welcome

When you say frozen, you mean nothing shows on the screen or it is frozen on an image on the screen?