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My name is***** am sorry to hear that you are having this issue.
I will be glad to assist you with this.
What is your microsoft email address please?
okay, thank you.
Does the A10 tablet lock screen have that email listed there?
Check your***@******.*** inbox email. Check your email for a message from the Microsoft account team, and reply with the code here please.
okay, try this password ***** the tablet please., hpdh8334
did that work for you?
okay, is***@******.*** the email that is showing on the tablet lock screen?
okay, check that email for another code please. Let me know that code here.
okay, you will need to reset the tablet.
no problem, let me know when you return.
okay, did you try the reset again?