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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I HAVE A COMPUTER RUNNNG WIN XP AND CAN NOT CONNECT TO

Customer Question

i HAVE A COMPUTER RUNNNG WIN XP AND CAN NOT CONNECT TO INTERNET USING WIND9WS BUT CAN IF I LOAD UBANDUE CAN YOU HELP\\
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: WIN XP PROFESSIONA COMPUTER IS ASSEMBLED BY ME
JA: Have you installed any updates recently?
Customer: NO
JA: Anything else you want the computer expert to know before I connect you?
Customer: COMPUTER RS RUNNING OK BUT WILL NOT MAKE A INTERNET CONNECTION
Submitted: 7 months ago.
Category: Computer
Expert:  PC_Wizzard replied 7 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble

Did you install the network drivers?

Customer: replied 7 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  PC_Wizzard replied 7 months ago.

Are you logged onto another pc now?

Customer: replied 7 months ago.
i WOULD HAVE YOU CONNECT TO THE DEFECTIVE COMOUTER BUT i CAN NOT ACCESS THE INTER NET
Expert:  PC_Wizzard replied 7 months ago.

Is the network driver installed? If not what motherboard do u use?

Expert:  PC_Wizzard replied 7 months ago.

Did it work before?

Expert:  PC_Wizzard replied 7 months ago.

If it worked and stopped now please open command prompt and run the following command

netsh winsock reset

Please reboot and test again.

Customer: replied 7 months ago.
I do not know about the mther board
ok stand by
resetting computer is slow..
stand by..
after reset stilll will not open internet explorer.. what next?
Expert:  PC_Wizzard replied 7 months ago.

ok please open command prompt and typw in ping 8.8.8.8

Please post results

Customer: replied 7 months ago.
destnation lost unable to reach ??
Expert:  PC_Wizzard replied 7 months ago.

IPconfig /all

Please post results

Customer: replied 7 months ago.
The response is too fast to read is there a pause switch avalible?
Expert:  PC_Wizzard replied 7 months ago.

you can scroll up and look for your ip address info

Customer: replied 7 months ago.
no black dos window opens and closes too fast no scrolling avalible
Expert:  PC_Wizzard replied 7 months ago.

clic start and then run

type in cmd and hit enter

In their you type ipconfig /all

Customer: replied 7 months ago.
after ipconfig /all in the dos enviroment I i tried to ping 8.8.8.8 it sent four and lost four
Expert:  PC_Wizzard replied 7 months ago.

I need to see your ip info

see attached