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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Computer will not let me enter my e-mail. My password is 15+

Customer Question

Computer will not let me enter my e-mail. My password ***** *****+ years old, and I have conducted business with the same user name and password.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: It is made by IBM and it is 2 years old ...Lenovo..
JA: Have you installed any updates recently?
Customer: Microsoft OFFICE 10 and it gives me fits. I updated in july 2016 and lost much of my data. There is always some kind of problem. I just want a simple email system, and I had one until tonight. Much of my workwas lost. Now my email is screwed up and I cannont open up
JA: Anything else you want the computer expert to know before I connect you?
Customer: Yes. I want to use my same password ***** user name.
Submitted: 8 months ago.
Category: Computer
Expert:  Michelle replied 8 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.