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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a computer that has a locked start up screen and I

Customer Question

I have a computer that has a locked start up screen and I forgot the password ***** can I unlock it
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: its a dell latituded620 and I think windows 10 pro
JA: Have you installed any updates recently?
Customer: not on this computer but the other two yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 9 months ago.
Category: Computer
Expert:  Michelle replied 9 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 9 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Let me know on which screen you are stuck and unable to get in?

Customer: replied 9 months ago.
On the screen that lets you in the computer
Expert:  Michelle replied 9 months ago.

you mean the windows login screen where you see the username and password?

Customer: replied 9 months ago.
No the one when you first start your computer
Expert:  Michelle replied 9 months ago.

you mean power on bios password?

Customer: replied 9 months ago.
Customer: replied 9 months ago.
Are you still here