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I can't get google earth to open. Macbook air. Other than I

Customer Question
I can't get google earth...
I can't get google earth to open
JA: What kind of computer do you have?
Customer: macbook air
JA: Have you installed any updates recently?
Customer: yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: Other than I NEED HELP!!!!! No
Submitted: 10 months ago.Category: Computer
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Answered in 5 minutes by:
1/9/2017
Tech Support Specialist: Lorenz Vauck, Computer Expert replied 10 months ago
Lorenz Vauck
Lorenz Vauck, Computer Expert
Category: Computer
Satisfied Customers: 1,240
Experience: 17 years of experience in fixing problems with DOS, Linux, Mac OS, iOS, Android & Windows. Just ask me :)
Verified

Dear Client,

I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.

Can you please first let me know which error you are seeing if you try to open Google Earth?

Please type in the box below, then click on the "Send" button to send me your reply.

Thanks for your patience and best regards,

Lorenz Vauck

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Customer reply replied 10 months ago
What can I do
Tech Support Specialist: Lorenz Vauck, Computer Expert replied 10 months ago

What is the error you are getting?

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Customer reply replied 10 months ago
shut down unexpectedly
Customer reply replied 10 months ago
ok what now
Tech Support Specialist: Lorenz Vauck, Computer Expert replied 10 months ago

Thank you. Are you using Mac OS or Windows on your MacBook?

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Tech Support Specialist: Lorenz Vauck, Computer Expert replied 10 months ago

That cannot be answered by "yes", you can just have one running right now, is that Windows or Mac OS please?

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Customer reply replied 10 months ago
MAC os
Tech Support Specialist: Lorenz Vauck, Computer Expert replied 10 months ago

If you go to www.whatsmyos.com, what does it say there at "Your OS is...". I just want to make sure.

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Customer reply replied 10 months ago
MAC OS sierra the newest version
Customer reply replied 10 months ago
CAN you help me?
Customer reply replied 10 months ago
hello
Tech Support Specialist: Lorenz Vauck, Computer Expert replied 10 months ago

I will forward you to a Mac expert, thanks for your patience. Lorenz

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Customer reply replied 10 months ago
thank you
Customer reply replied 10 months ago
how much longer? I really need to get Google Earth running.
Tech Support Specialist: Lorenz Vauck, Computer Expert replied 10 months ago

I cannot tell you, there are 10 experts online right now, but none of them has accepted your remote-assistance request yet. They can freely decide which questions they "pick up", so it is hard to say how long it will take. But you will receive a new reply here if someone accepts it. Thanks for your patience.

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Customer reply replied 10 months ago
ok
Tech Support Specialist: Lorenz Vauck, Computer Expert replied 10 months ago

Could it be that there is an issue with your account in regards ***** ***** remote-assistance? I think another expert just tried to accept it but it did not work.

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Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 10 months ago
Kamil Anwar
Kamil Anwar, Computer Support Specialist
Category: Computer
Satisfied Customers: 5,416
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Please click the link below and run the program

https://www.fastsupport.com/777010183

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Customer reply replied 10 months ago
it will not open
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 10 months ago
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Customer reply replied 10 months ago
loading
Customer reply replied 10 months ago
won't open
Customer reply replied 10 months ago
what now?
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 10 months ago

Whats the error/message?

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Customer reply replied 10 months ago
no message just won't open
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 10 months ago

Can you reboot your system, choose the apple icon -> shutdown/restart -> put a check to close all apps.
after the reboot, get back to this page.

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Customer reply replied 10 months ago
got it
Customer reply replied 10 months ago
wHAT now
Customer reply replied 10 months ago
hello can you help me
Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 10 months ago

On it

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Tech Support Specialist: Kamil Anwar, Computer Support Specialist replied 10 months ago

I have resolved this issue. Thanks

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Andy
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