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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Friend has a laptop and on start up she gets error 03

Customer Question

friend has a laptop and on start up she gets error 03 SFFFF001
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: WINDOWS 7
JA: Have you installed any updates recently?
Customer: I don't know she is bringing it tomorrow for me ot look at
JA: Anything else you want the computer expert to know before I connect you?
Customer: it shuts down after the message
Submitted: 8 months ago.
Category: Computer
Customer: replied 8 months ago.
ERROR -03-FFFF-0001
Customer: replied 8 months ago.
Expert:  Michael Hannigan replied 8 months ago.

Hello. My name is Michael. I can help you with your question.

This error would be accurate for a hard drive SMART error - the hard drive's internal diagnostics.

Expert:  Michael Hannigan replied 8 months ago.

What type of laptop is it?

Expert:  Michael Hannigan replied 8 months ago.

Also, does it allow her to get into Windows, or does it just stop with that error? If it gets into Windows, we can do some things to test the hard drive.