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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I just got a gift of a new NZXT case with built in 3.0usb

Customer Question

I just got a gift of a new NZXT case with built in 3.0usb ports. but it cannot be connected to my saber tooth motherboard. is there an adapter?
JA: What's the make and model of your computer? Have you had problems with the USB port in the past?
Customer: no.
JA: Have you installed any updates recently?
Customer: I cannot physically connect the connection to the motherboard. it's a 10 pin connection
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Computer
Expert:  Michael Hannigan replied 6 months ago.

Hello. My name is Michael. I can help you with your question.

Do you have the model number of the case and the motherboard?

Customer: replied 6 months ago.
phantom 204
Customer: replied 6 months ago.
ASUS Sabertooth 990 FX 2.0
Expert:  Michael Hannigan replied 6 months ago.

Well, the case and the motherboard are definitely compatible. What about the power supply? Do you have the model number of that?

Customer: replied 6 months ago.
How does this relate to the USB plug?
Customer: replied 6 months ago.
you cannot connect remotely to fix a physical issue please refund my charges.
Expert:  Michael Hannigan replied 6 months ago.

You are correct. I cannot.

It would have nothing to do with the USB port, unless you know something I don't.

Expert:  Michael Hannigan replied 6 months ago.

I need the model number of the power supply.

Customer: replied 6 months ago.
if you would have pulled up the schematic for the Mother Board you would have been able to tell me to look next to the power connection. Sorry for wasting my time.
Expert:  Michael Hannigan replied 6 months ago.

Next to the power connection for what?

BTW, I'm helping you on my personal time. There's no need to be rude.

Expert:  Michael Hannigan replied 6 months ago.

Best of luck.

Expert:  arsufi2002 replied 6 months ago.

Hi GK,

My name is ***** ***** of the expert in computer category. I would like to assist you with your issue and would be your next active expert

By the way, could you confirm the Case model once, is it NZXT Phantom 240 instead 204

Expert:  arsufi2002 replied 6 months ago.

If so, isn't there a blue colored cord running from front panel having 20pin connector

Expert:  arsufi2002 replied 6 months ago.

please update when you are back

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