How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I can't get online... the signal strength is strong, Lenova

Customer Question

I can't get online . . . the signal strength is strong
JA: What kind of computer do you have?
Customer: Lenova Thinkpad
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Computer
Expert:  Tim replied 8 months ago.

Hello, I'm Tim and have over 15 years of experience with eBay, Google, and the Department of Defense. I'm here to do the best I can to assist you with your problem. If remote access is needed, I will remote in, and call you, as well as provide a free tune-up. Also, follow-ups are always free if more is needed.

Is this a new problem? When did it work last.

Customer: replied 8 months ago.
the last time i used this laptop, maybe 6 months ago
Customer: replied 8 months ago.
is there an internet switch
Expert:  Tim replied 8 months ago.

Sounds like you just need to select your wireless router in the bottom right corner of your screen, and connect to your router, hopefully, you know your wireless password....

Customer: replied 8 months ago.
i've done that . . . signal says i have a strong signal and "no signal, secured"
Expert:  Tim replied 8 months ago.

You mean a wireless on/off switch? If you had one, and it was off, it would NOT see the WIFI.

Customer: replied 8 months ago.
sorry . . . signal strong and "no internet, secured"
Customer: replied 8 months ago.
although i must have internet cuz i'm on it with my apple and my (work) Dell . . .
Expert:  Tim replied 8 months ago.

Right, does your laptop have an ethernet port? If it does, and we can plug it in, I can remote in and see whats going on.

Customer: replied 8 months ago.
i'm sorry . . . i just got a surprise visit from my neighbor . . . i need about 30 minutes. yes it does have an ethernet port . . .
Expert:  Tim replied 8 months ago.

No problem. I should be around.