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Pete
Pete, Computer Engineer
Category: Computer
Satisfied Customers: 17360
Experience:  CISCO certified, Microsoft proficient, computing expert.
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I bought creator nxt4 months ago to up date from creator2012

Customer Question

i bought creator nxt4 months ago to up date from creator2012 but i never got it to work
JA: What kind of computer do you have?
Customer: windows 7
JA: Have you installed any updates recently?
Customer: from roxio no
JA: Anything else you want the computer expert to know before I connect you?
Customer: my main reason is to make audio discs from one disc to another
Submitted: 6 months ago.
Category: Computer
Expert:  Pete replied 6 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Pete replied 6 months ago.

NXT4 requires Windows 7 to have Service Pack 1 installed - does your computer have it installed?

Expert:  Pete replied 6 months ago.

What happens when you try to install NXT4?

Do you get an error message?

Customer: replied 6 months ago.
No
Expert:  Pete replied 6 months ago.

No to which question?

Expert:  Pete replied 6 months ago.

Your payment for the remote assistance has not gone through, can you please check and try again?

Expert:  Pete replied 6 months ago.

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.

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