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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I totally forgot the password to access my new 2016 Vaio Z.

Customer Question

I totally forgot the password ***** access my new 2016 Vaio Z.
JA: When did you last reset your username and password?
Customer: When I bought it last month...I have been travelling with another laptop
JA: Have you installed any updates recently?
Customer: nope. it's been static for sometime, not being used.
JA: Anything else you want the computer expert to know before I connect you?
Customer: it's a brand new 2016 Vaio Z VJZ131
Submitted: 9 months ago.
Category: Computer
Expert:  Byron replied 9 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

On your login screen is it showing your email address? If it is, we can most likely get the password *****

Please reply in the box just below. Thank you.

Customer: replied 9 months ago.
No, It just asks for the password
Expert:  Byron replied 9 months ago.

Thanks. Since it's brand new is it OK to reset Windows? This will get you back in and allow

you to create a new user account and password.