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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My wife and I received an IPad mini when We purchased a

Customer Question

My wife and I received an IPad mini when We purchased a phone for our grand-daughter. Well we cannot remember the password. Just how can we get the password ***** set up a new password, we got this about three weeks back to be ( actually 12/19/2016).
JA: When did you last reset your username and password?
Customer: We thought that it was done on12/20/2016
JA: Have you installed any updates recently?
Customer: We have not done anything at all.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I have a iPad Air
Submitted: 9 months ago.
Category: Computer
Expert:  Randy Computer Tech replied 9 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

What is the Apple ID email address?