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Hello, I'm Tim and have over 15 years of experience with eBay, Google, and the Department of Defense. I'm here to do the best I can to assist you with your problem. If remote access is needed, I will remote in, and call you, as well as provide a free tune-up. Also, follow-ups are always free if more is needed.
DO NOT CALL! That IS A SCAM! This has been going around for a while, do not contact them. Its just a pop up, you may have some malware on your system which i can clean, but do not call them, they want access to your system, and will take private info, and lock you out of the system.
Hard to say what that error code is, windows error codes aren't great. Can't do much about the calls, but we can go over your system. This is a legit service, otherwise would not be in business. If you want to get on your PC and have me take a look, I can. You can see my reviews, and that i've been at this a while.
For some reason, the payment failed - 1(###) ###-#### try calling Justanswer customer service