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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I cannot call out ...I dial...the call is activated

Customer Question

I cannot call out ...I dial...the call is activated indicated by a spinning dot and light sound , after a few seconds the call is ended without a ringing soun at the other end....when Skype worked i could hear the ring unti answered or no answer
JA: What kind of computer do you have?
Customer: Mac air pro 4
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Computer
Expert:  Michael Hannigan replied 6 months ago.

Hello. My name is Michael. I can help you with your question.

Is this with Skype on your mobile device or on your desktop?

Customer: replied 6 months ago.
on my desktop...prefer you connect remotely to my desk top and correct the problem
Expert:  Michael Hannigan replied 6 months ago.

You should have the option from your screen to request remote support. Please select that.

Customer: replied 6 months ago.
to contact me by.............not aware or agree to remote charge... correct the regular way
Expert:  Michael Hannigan replied 6 months ago.

I don't understand what you mean.

Customer: replied 6 months ago.
what now ? What I mean is I paid to have the problem corrected.. I do not want it done remotely... i paid for you to correct without me paying more for remote service
Expert:  Michael Hannigan replied 6 months ago.

oh. OK... you told me you wanted to do it remotely.

Customer: replied 6 months ago.
do you represent Skype ?
Expert:  Richard replied 6 months ago.

Hi there

Do you still need assistance with this?

Customer: replied 6 months ago.
Hello Richard, I still need assistance... please review my prior correspondence...I want to connect on the calls I place through Skype...I signed up for your companies' service to do this., Jerry
Expert:  Richard replied 6 months ago.

Thanks

Is it when you call any number or just one in particular?

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