How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I cannot call out ...I dial...the call is activated

Customer Question

I cannot call out ...I dial...the call is activated indicated by a spinning dot and light sound , after a few seconds the call is ended without a ringing soun at the other end....when Skype worked i could hear the ring unti answered or no answer
JA: What kind of computer do you have?
Customer: Mac air pro 4
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Computer
Expert:  Michael Hannigan replied 6 months ago.

Hello. My name is Michael. I can help you with your question.

Is this with Skype on your mobile device or on your desktop?

Customer: replied 6 months ago.
on my desktop...prefer you connect remotely to my desk top and correct the problem
Expert:  Michael Hannigan replied 6 months ago.

You should have the option from your screen to request remote support. Please select that.

Customer: replied 6 months ago.
to contact me by.............not aware or agree to remote charge... correct the regular way
Expert:  Michael Hannigan replied 6 months ago.

I don't understand what you mean.

Customer: replied 6 months ago.
what now ? What I mean is I paid to have the problem corrected.. I do not want it done remotely... i paid for you to correct without me paying more for remote service
Expert:  Michael Hannigan replied 6 months ago.

oh. OK... you told me you wanted to do it remotely.

Customer: replied 6 months ago.
do you represent Skype ?
Expert:  Richard replied 6 months ago.

Hi there

Do you still need assistance with this?

Customer: replied 6 months ago.
Hello Richard, I still need assistance... please review my prior correspondence...I want to connect on the calls I place through Skype...I signed up for your companies' service to do this., Jerry
Expert:  Richard replied 6 months ago.


Is it when you call any number or just one in particular?

Related Computer Questions