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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My problem is I can not log into my email with Yahoo. I

Customer Question

My problem is I can not log into my email with Yahoo. I believe my acct. has tried to be opened by someone else. I am Wanda Walker and I want to change my user name and password.
JA: How long have you had this issue with your Yahoo account?
Customer: It has been around three or more months I believe
JA: Have you installed any updates recently?
Customer: No, I mostly use the computor at the STL Libary
JA: Anything else you want the computer expert to know before I connect you?
Customer: Yes, at first I noticed a alert code on my account and after that I have not been able to log in or change my user name or password.
Submitted: 6 months ago.
Category: Computer
Customer: replied 6 months ago.
I only want to know how to fix it, so I can change my info so no one else can gain access
Customer: replied 6 months ago.
Also, I have recieved an text but I do not understand just what to do with it.
Expert:  PC_Wizzard replied 6 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble

Expert:  PC_Wizzard replied 6 months ago.

Please click link below

  1. After going to the Sign-in Helper, enter your phone number or email address.
  2. Click Continue.
  3. If prompted, enter the CAPTCHA code.
  4. Select the option that applies to receive an Account Key:
    • If you can get text messages - click Yes, text me an Account Key.
    • If you can access the email address - click Yes, send me an Account Key.
  5. Enter the Account Key we sent, then click Verify.
  6. Select an account from the list (linked to your email or phone number) to reset the password.
  7. Click Continue.