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I recently bought a webcam c920 and installed from the

Customer Question
hello I recently bought a...
hello I recently bought a webcam c920 and installed from the Logitech web site I have had several people hep with this problem and no one not even logitech support can tell me how to fix. after installing the software i go to advanced setting to try and get the mirrored part to work and it is grey ed out. I have uninstalled reinstalled the software. as i have sta ted i have had several people working on this iss ue geek squad, logitech, get human etc Can you help me
Submitted: 10 months ago.Category: Computer
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Customer reply replied 10 months ago
I have installed the gaming softare i am nor sure that is required theo only way i can change the mirrored and normal seeting is through the gaming and through skype not through the quick capture on the camera settings it self
Customer reply replied 10 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 10 months ago
is anyone here
Answered in 15 minutes by:
1/8/2017
Tech Support Specialist: Elgin Vega, Computer Hardware Engineer replied 10 months ago
Elgin Vega
Elgin Vega, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 140
Experience: Tech Support Analyst at Dell
Verified

Hi, my name is***** will try my best to help you with this request.

Lets try a remote session using teamviewer to check the problem

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Tech Support Specialist: Elgin Vega, Computer Hardware Engineer replied 10 months ago

Use this link to download teamviewer

https://www.teamviewer.com/en/

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Customer reply replied 10 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed. it is installed how do i get to yiou
Customer reply replied 10 months ago
it is installed
now what
Tech Support Specialist: Elgin Vega, Computer Hardware Engineer replied 10 months ago

give me the ID and password ***** I can connect to the computer

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Customer reply replied 10 months ago
here or in team viewer
Tech Support Specialist: Elgin Vega, Computer Hardware Engineer replied 10 months ago

Teamviewer ID and password *****

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Customer reply replied 10 months ago
116 332 046 password *****
Customer reply replied 10 months ago
do i do it here on on the team vieweis trow the gag app or through skype is through the gaming app or through skype
Customer reply replied 10 months ago
should we try to reconnect
Customer reply replied 10 months ago
are youn still here
Customer reply replied 10 months ago
is everynthing ok
Tech Support Specialist: Elgin Vega, Computer Hardware Engineer replied 10 months ago

Yes, I'm checking other options

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Customer reply replied 10 months ago
ok no one could figure it out
i have asked everyone
logitech could not figure it out eiher
Customer reply replied 10 months ago
Iam not sure if it should be reinstalled through logitech with the gaming software athe the same time
Tech Support Specialist: Elgin Vega, Computer Hardware Engineer replied 10 months ago

Well, I'm trying to research about the problem but cannot find any solution

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Customer reply replied 10 months ago
are you still here is it fixed
Tech Support Specialist: Elgin Vega, Computer Hardware Engineer replied 10 months ago

I don't know how to fix the problem, I will opt out so other technician may help you.

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Customer reply replied 10 months ago
are you done
Customer reply replied 10 months ago
guess you are thanks for trying
Customer reply replied 10 months ago
no more teamviewer?
Customer reply replied 10 months ago
are you gone
Customer reply replied 10 months ago
are wedone
Customer reply replied 10 months ago
i guess we are done
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Andy
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5,316
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Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO

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