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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I recently bought a webcam c920 and installed from the

Customer Question

hello I recently bought a webcam c920 and installed from the Logitech web site I have had several people hep with this problem and no one not even logitech support can tell me how to fix. after installing the software i go to advanced setting to try and get the mirrored part to work and it is grey ed out. I have uninstalled reinstalled the software. as i have sta ted i have had several people working on this iss ue geek squad, logitech, get human etc Can you help me
Submitted: 6 months ago.
Category: Computer
Customer: replied 6 months ago.
I have installed the gaming softare i am nor sure that is required theo only way i can change the mirrored and normal seeting is through the gaming and through skype not through the quick capture on the camera settings it self
Customer: replied 6 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 6 months ago.
is anyone here
Expert:  Elgin Vega replied 6 months ago.

Hi, my name is***** will try my best to help you with this request.

Lets try a remote session using teamviewer to check the problem

Expert:  Elgin Vega replied 6 months ago.

Use this link to download teamviewer

https://www.teamviewer.com/en/

Customer: replied 6 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed. it is installed how do i get to yiou
Customer: replied 6 months ago.
it is installed
now what
Expert:  Elgin Vega replied 6 months ago.

give me the ID and password ***** I can connect to the computer

Customer: replied 6 months ago.
here or in team viewer
Expert:  Elgin Vega replied 6 months ago.

Teamviewer ID and password *****

Customer: replied 6 months ago.
116 332 046 password *****
Customer: replied 6 months ago.
do i do it here on on the team vieweis trow the gag app or through skype is through the gaming app or through skype
Customer: replied 6 months ago.
should we try to reconnect
Customer: replied 6 months ago.
are youn still here
Customer: replied 6 months ago.
is everynthing ok
Expert:  Elgin Vega replied 6 months ago.

Yes, I'm checking other options

Customer: replied 6 months ago.
ok no one could figure it out
i have asked everyone
logitech could not figure it out eiher
Customer: replied 6 months ago.
Iam not sure if it should be reinstalled through logitech with the gaming software athe the same time
Expert:  Elgin Vega replied 6 months ago.

Well, I'm trying to research about the problem but cannot find any solution

Customer: replied 6 months ago.
are you still here is it fixed
Expert:  Elgin Vega replied 6 months ago.

I don't know how to fix the problem, I will opt out so other technician may help you.

Customer: replied 6 months ago.
are you done
Customer: replied 6 months ago.
guess you are thanks for trying
Customer: replied 6 months ago.
no more teamviewer?
Customer: replied 6 months ago.
are you gone
Customer: replied 6 months ago.
are wedone
Customer: replied 6 months ago.
i guess we are done

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