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Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP
Do you use a wireless network to connect the printer?
Please reply me back, when you want to continue.
Hello, my name is***** will try my best to help you with this request.
Lets try a remote session using teamviewer.
To get teamviewer go to this link
Let me know when you are available
Ok, thank you for contact just answer.
Have a nice day