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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My husband, Lenhart ([email protected]) purchased Office

Customer Question

My husband, Dennis Lenhart (*****@******.***) purchased Office 365 and installed it on his computer. We then installed it on my computer (I am Carol Lenhart,***@******.***). However, when I try to open Outlook, it asks for a password ***** MicrosoftAccount\*****@******.***. Nothing I try (including the equivalent of what my husband used for his computer) will work. It gives me no idea how to get around this.
JA: How long has this been an issue?
Customer: Today.
JA: Have you installed any updates recently?
Customer: Yes, as I indicated originally - we just installed Office 365.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No.
Submitted: 9 months ago.
Category: Computer
Expert:  Byron replied 9 months ago.

Hi. My name is***** your for your question and the opportunity to assist.

In your web browser please open your***@******.***

inbox and check for a password ***** email containing a 7 digit password

reset code and send the code to me as it is not a password.