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Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I tried to change my password and account kicked me out of

Customer Question

I tried to change my password ***** account kicked me out of system
JA: Have you contacted anyone about your account?
Customer: no I tried to start a new acct but I am not very good with computers and so I probably did not do it right.
JA: Have you installed any updates recently?
Customer: I am not sure if I did and if it was before I was notified of the hackling or afterwards.
JA: Anything else you want the computer expert to know before I connect you?
Customer: To tell me if I can reestablish my old account or if I have to start a new one?
Submitted: 7 months ago.
Category: Computer
Expert:  Byron replied 7 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Did your email provider (gmail, yahoo, outlook, etc.) send you a notification or

did something just pop up on your screen?

Please reply below using the "Type your reply here" box, clicking
Send when complete and I'll be able to see your response and help you.

Expert:  Byron replied 7 months ago.

If you can let me know your email address I can check if we can get you back in

and not have to open a new account.

Expert:  Byron replied 7 months ago.

Hi. Please only reply to me on this page using the box below.

If you can let me know your email address I can check if we can get you back in

and not have to open a new account.

Customer: replied 7 months ago.
why do I have to pay again if there is a fee just cancel thanks
Expert:  Byron replied 7 months ago.

Ignore the pop up. Everybody gets those. Let me have your email address and I'll try to help you.

Customer: replied 7 months ago.
please just cancel I was told 5 dollars refundable and now I am told it is 39dollars why
Expert:  Byron replied 7 months ago.

The $5 is a deposit. The $39 pop up is an optional service for remote connection.

You have a password ***** and that doesn't apply in your case.