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Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a brand new samsung 850 evo 1tb. i run a 850 evo

Customer Question

i have a brand new samsung 850 evo 1tb. i run a 850 evo 500gig for boot drive. i have tried doing the secure erase thru magician and thru the boot dvd and nothing is working the drive won't come out of frozen state. i've checked the firmware and magician says it is current.
Submitted: 7 months ago.
Category: Computer
Expert:  david replied 7 months ago.

I would be glad to help. To begin, with the drive connected, do you see it as an accessible drive from Windows Explorer? If not, is the drive visible in the Disk Management app? You can find this app under Windows Accessories or Administrative Tools.