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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Get my computer to go on line.??? my computer is a H P,

Customer Question

get my computer to go on line.???
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: my computer is a H P
JA: Have you installed any updates recently?
Customer: ??????not to my knowledge.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Everything is running fine but when i tap on my icon to go to AOL mail it wont connect and it tells me i am not on line.??
Submitted: 6 months ago.
Category: Computer
Expert:  John replied 6 months ago.

Hello and welcome to Justanswer which is an independent Q&A and Tech support providing site. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following.

Are you able to open webpages using other web browser like Internet explorer,Chrome,Firefox etc?

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?

Which is the anti-virus installed in the computer?

Thank you

Note: - You can ignore the secure remote assistance/premium service offer shows in this page. It’s a site generated pop up, you can ignore it by closing (x) that pop up message.

Please use the reply box below to reply to me.

Expert:  John replied 6 months ago.

Checking to see whether you still need help.

Reply using the box below

Thank you.

Expert:  Richard replied 6 months ago.

Hi there and welcome

Do you still need assistance with this?

Please let us know

Thank you

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