How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

It is telling me some of my files are missing, acer, yes, no

Customer Question

It is telling me some of my files are missing
JA: What kind of computer do you have?
Customer: acer
JA: Have you installed any updates recently?
Customer: yes
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Computer
Expert:  John replied 8 months ago.

Hello and welcome to Justanswer which is an independent Q&A and Tech support providing site. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.Could you please provide the following.

Are you getting this message when you are trying to boot to windows or when trying to open any application?

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?

Thank you

Note: - You can ignore the secure remote assistance/premium service offer shows in this page. It’s a site generated pop up, you can ignore it by closing (x) that pop up message.

Please use the reply box below to reply to me.

Customer: replied 8 months ago.
windows 8.1 tried to run recovery
Expert:  John replied 8 months ago.

OK so it shows this message before windows login screen am i correct?

Customer: replied 8 months ago.
Expert:  John replied 8 months ago.

Let me know the full model and serial of the Acer PC?

Customer: replied 8 months ago.
AXC600-ES2A
Customer: replied 8 months ago.
Aspire x
Expert:  John replied 8 months ago.

If possible please provide the serial/snid too

Customer: replied 8 months ago.
what difference would it make?
Expert:  John replied 8 months ago.

The model you provided is not showing the system details and i am still looking for it.

If you give the serial/snid it will bring the details quick.

Expert:  John replied 8 months ago.
Expert:  John replied 8 months ago.

It seems like you are offline so i will open this to other experts so that they can continue helping you when you are back online.

Sincerely,

John

Expert:  Richard replied 8 months ago.

Hi there

Do you still need assistance?

Please let me know