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George Sibiya
George Sibiya, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 153
Experience:  PhD in Computer Science
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Message Boot Configuration, File:\BCD, error Code

Customer Question

Message Boot Configuration
JA: What kind of computer do you have?
Customer: File:\BCD
JA: Have you installed any updates recently?
Customer: error Code Oxc0000098
JA: Anything else you want the computer expert to know before I connect you?
Customer: i don't have cd or USB. Brand new computer. I tried to go back to another program cos Outlook wasn't working very well. help
Submitted: 6 months ago.
Category: Computer
Customer: replied 6 months ago.
Brand new came with Windows 11
Customer: replied 6 months ago.
Levono Ideacentre N 4 DTP BLK
Customer: replied 6 months ago.
Ok send me back my refund
Expert:  George Sibiya replied 6 months ago.


Welcome to JustAnswer and thank you for utilizing our services.

I a reviewing your question and will post back shortly.



Expert:  George Sibiya replied 6 months ago.


There isn't much information on Windows 11 yet.

However, I think the accepted answer on the link below might be helpful:

Easy Recovery Essential is also one of the possible solutions:

In both you need a USB or a DVD to burn a bootable image on.

A downside with the later one is, it is paid for and no download that corresponds with Win 11 but its worth a try if the earlier fails.



Customer: replied 6 months ago.
I meant windows 10
Expert:  George Sibiya replied 6 months ago.

Ok no prob, let me know if the above fixes work.

Customer: replied 6 months ago.
I don't have up or DVD. I'm going back to shop where I bought it today. Fingers crossed
Expert:  George Sibiya replied 6 months ago.

I think they should be able to assist under warranty.

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