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Pete, Computer Engineer
Category: Computer
Satisfied Customers: 17330
Experience:  CISCO certified, Microsoft proficient, computing expert.
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How to unlock my iPad and how to reset password, Not sure

Customer Question

How to unlock my iPad and how to reset password
JA: How old is your iPad, and what model are you using?
Customer: Not sure but about 1 to 2 years
JA: Have you installed any updates recently?
Customer: No I am pretty naive
JA: Anything else you want the computer expert to know before I connect you?
Customer: I just tried and tried to reset password ***** it never connected me to my email or phone
Submitted: 6 months ago.
Category: Computer
Expert:  Pete replied 6 months ago.

Hi, I'm Pete. Welcome to JustAnswer! I'm reviewing your question now, and will post back with your reply ASAP.

Customer: replied 6 months ago.
Please answer
Expert:  Pete replied 6 months ago.
  1. Unplug the sync cable from your iPad
  2. Turn off your iPad (hold the power button down, slide to power off)
  3. Press and hold the Home button and plug in the sync cable
  4. Don’t let go of the Home button until you see “Connect to iTunes”. When you see it, let go.
  5. Then iTunes will Restore the device (to factory). Which means you’ll have some work to do to get things back.

Let me know if that works?

Expert:  Pete replied 6 months ago.

Hi, just checking in on your question. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press submit so I am credited for my time, otherwise please reply back so we can continue with the issue.

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