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Josh
Josh, Support Specialist
Category: Computer
Satisfied Customers: 18968
Experience:  5 years as Network Admin, 10+ years of IT support
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Not my computer, got an iPhone 7 today and can't remember

Customer Question

not my computer, got an iPhone 7 today and can't remember password, tried to call tried on line. It shouldn't be this hard to get to the site where I can change my password???
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: NOT my computer, need to reset my password ***** my mail
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: just need to reset my password *****
Submitted: 6 months ago.
Category: Computer
Expert:  Josh replied 6 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 6 months ago.

To reset your Apple ID password, click here: https://iforgot.apple.com/password/verify/appleid

Enter your information and follow the prompt to reset the password.

If you have anymore questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 4 stars or higher and press Submit so I am credited with helping you.

Expert:  Josh replied 6 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 4 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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