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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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You worked on it not too ago, and there is something I have

Customer Question

You worked on it not too long ago, and there is something I have a hard time explaining that disappeared after that which was a good thing, but now I seem to have done something so it is back again -- i.e. when I click on firefox or probably any browser My Way comes up. I don't like it. Also, when I tried google maps, it wanted me to download an app which I started to, but then got worried, so quit, and if I don't need it, I'd rather not have it.
JA: It's hard to know for sure. The Computer Technician will figure it out.
Customer: Great
JA: What kind of computer do you have?
Customer: Asus
JA: Have you installed any updates recently?
Customer: Not sure.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Can't think of anything. Thanks.
Submitted: 6 months ago.
Category: Computer
Expert:  Byron replied 6 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

In Firefox, click the 3-horizontal-bar icon in the upper right of the page and

select Add-Ons.

On the left side of the page select Extensions.

Disable or Remove all of them. MyWay is often hidden in extensions that go by another name.

Close and re-open Firefox and let me know the result please.

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