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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My hp computer will not allow me to download things It asks

Customer Question

my hp computer will not allow me to download things It asks me to install windows 8.1 i click install and it sits in a box with no allowing it to install or run just allows me to save
JA: Just to clarify, what's the exact model of your HP? And what operating system are you running?
Customer: it is hp touch smart windows 8
JA: Have you installed any updates recently?
Customer: not that I am aware
JA: Anything else you want the computer expert to know before I connect you?
Customer: no I just want to be able to install
Submitted: 8 months ago.
Category: Computer
Expert:  Cody replied 8 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 8 months ago.

Do you have a working device and flash drive you can download something and move to the one having issues?