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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I got disconnected from your toll free number and I need

Customer Question

I got disconnected from your toll free number and I need help activating my word 2016. Geek Squad could not even help me so they transferred me to you and I got disconnected. I am very angry that I cannot activate my word because I don't know the email and password ***** used when I got this computer in October. PLease help!
JA: Just to clarify, what's the make and model of your computer? And what version of Word are you using?
Customer: HP notebook is all I know. Word 2016 I guess
JA: Have you installed any updates recently?
Customer: I don't know
JA: Anything else you want the computer expert to know before I connect you?
Customer: I just need to know if they can tell me which new email I used because I have moved and lost my Geek Squad folder with that info. It will not let me do anything without it and I have only until the 8th (tomorrow) to activate. So aggravated
Submitted: 6 months ago.
Category: Computer
Expert:  Cody replied 6 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 6 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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