How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I can't remember my Microsoft account password. And what

Customer Question

I can't remember my Microsoft account password. And what ever I try doesn't seem to work.
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: Computer is an HP slim desktop 410-010 operating on Windows 10
JA: Have you installed any updates recently?
Customer: I purchased the computer about 3 months ago and have not used it since. A few days I signed on and I believe it updated to the current version of Windows 10.
JA: Anything else you want the computer expert to know before I connect you?
Customer: I'm able to use the computer for email, but not the Office products of Xcel or Word.
Submitted: 7 months ago.
Category: Computer
Expert:  Byron replied 7 months ago.

Hi. My name is***** you for your question and the opportunity to assist. Can you

tell me the email address you are using for your Microsoft account and I can help you reset the password

for it.

Please reply below using the "Type your reply here" box, clicking
Send when complete and I'll be able to see your response and help you.