How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Michael Hannigan Your Own Question
Michael Hannigan
Michael Hannigan, Information Systems Manager
Category: Computer
Satisfied Customers: 11697
Experience:  25 Years Experience in Field. MCSE, ICCP, CNE, Greenbelt
Type Your Computer Question Here...
Michael Hannigan is online now
A new question is answered every 9 seconds

I keep changing my Google password on my phone & it does not

Customer Question

I keep changing my Google password ***** my phone & it does not let me download apps. Why does it keep saying not the correct password?
JA: When did you last reset your username and password?
Customer: Yesterday.
JA: Have you installed any updates recently?
Customer: does not let me. I am trying to download Mine craft Story mode 6-8 bundle...I paid via credit card.
JA: Anything else you want the computer expert to know before I connect you?
Customer: It is MI ecraft Adventure Pak
Submitted: 6 months ago.
Category: Computer
Expert:  Michael Hannigan replied 6 months ago.

Hello. My name is Michael. I can help you with your question.

Can you please tell me the exact wording of the message you get?

Customer: replied 6 months ago.
When I try to change my password ***** says they don't match
Expert:  Michael Hannigan replied 6 months ago.

What kind of phone is this? Or is it on your computer?

Customer: replied 6 months ago.
This is Samsung S7. The problem is this...
I want the same password ***** "a" of my devices!! When I go from my phone now to my tablet, it asks me to change my password. It won't let me use the same password ***** I just got working on my phone.
Expert:  Michael Hannigan replied 6 months ago.

It will as long as you are using the same account on all devices.

However, when you set the password, I would do it from a desktop computer. Once you do this, it will be in effect for your Google account across all devices.

One possible problem is that if you have devices accessing your Google account while you are changing the password, the device with the old password ***** keep trying to log in with the old password. Then, by the time you get to that device, it may have locked you out from invalid login attempts. To avoid this, remove the google account from each device, then set your password ***** the desktop computer and go back to each device and add the google account back.