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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I need to move CS3 from my old computer to my new computer

Customer Question

I need to move CS3 from my old computer to my new computer and the old computer does not have internet connection to deactivate license
JA: Have you tested the connections by doing a ping utility test?
Customer: The old computer is not connected to the internet
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: how can I deactivate license so that I can reactivate on new comuter
Submitted: 6 months ago.
Category: Computer
Expert:  Mr.Med replied 6 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 6 months ago.

What is the model and brand of your old computer, also can you connect your old computer to the Internet ?

Customer: replied 6 months ago.
The old computer is an HP and I don't know model but has XP on it. No, cannot connect to internet
Expert:  Mr.Med replied 6 months ago.

Unfortunately you need to connect your XP computer to the Internet, once done, Open CS3 and choose Help > Deactivate or Help > Transfer Activation. select Erase My Serial Number From This Computer. When you see the Deactivation Successful message, click Exit.

If you can't connect the XP computer to the Internet then you need to contact Adobe cutomer support.

Let me know if you need further assistance


Expert:  Mr.Med replied 6 months ago.

Do you still need help please?

Expert:  Mr.Med replied 6 months ago.

If you have further assistance please reply back to me and i will gladly continue to help

Thank you

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