How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I have an old google account; [email protected] that I

Customer Question

I have an old google account;***@******.*** that I use to log onto facebook. I have not checked my email there in a while. I also have a google gmail account that I use everyday to check email,***@******.***. I would like to check some things on my initial email account. I was provided with an access code, which I entered, but was still not able to get on. Why can I access facebook, but not my email with this account??
JA: How long have you had this issue with your Gmail account?
Customer: I just tried to access it today and was unable to. I haven't tried in quite a while.
JA: Have you installed any updates recently?
Customer: I think they are done automatically
JA: Anything else you want the computer expert to know before I connect you?
Customer: No, I just need to log into my original gmail account:***@******.***
Submitted: 9 months ago.
Category: Computer
Expert:  Byron replied 9 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Did Google send you a 6-digit code that began with G- ?

Customer: replied 9 months ago.
but I still couldn't get in
Expert:  Byron replied 9 months ago.

Thank you. Those codes are not meant to be used as passwords. Can we do a screen-sharing session

and I can assist you directly?