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Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have an old google account; [email protected] that I

Customer Question

I have an old google account;***@******.*** that I use to log onto facebook. I have not checked my email there in a while. I also have a google gmail account that I use everyday to check email,***@******.***. I would like to check some things on my initial email account. I was provided with an access code, which I entered, but was still not able to get on. Why can I access facebook, but not my email with this account??
JA: How long have you had this issue with your Gmail account?
Customer: I just tried to access it today and was unable to. I haven't tried in quite a while.
JA: Have you installed any updates recently?
Customer: I think they are done automatically
JA: Anything else you want the computer expert to know before I connect you?
Customer: No, I just need to log into my original gmail account:***@******.***
Submitted: 9 months ago.
Category: Computer
Expert:  Byron replied 9 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Did Google send you a 6-digit code that began with G- ?

Customer: replied 9 months ago.
but I still couldn't get in
Expert:  Byron replied 9 months ago.

Thank you. Those codes are not meant to be used as passwords. Can we do a screen-sharing session

and I can assist you directly?