How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Have lost my aol contacts email list on PC with Windows 10.

Customer Question

Have lost my aol contacts email list on PC with Windows 10. Still available on iphone and ipad. How can I recover it? Tried checking deleted files and recycle bin. Also reset computer to an earlier luck.
JA: How long have you had this issue with your A.O.L. account?
Customer: Happened a couple of days ago. I was trying to set up a group setting and kept getting an error message. I then tried to delete what I had already set up and apparently this led to the problem.
JA: Have you installed any updates recently?
Customer: No, don't think so.
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 7 months ago.
Category: Computer
Expert:  technicalcat replied 7 months ago.

Hello, and thank you for using this service.
I will help you now.

On your PC, do you check your mail with a browser such as Internet Explorer (blue E icon) , firefox , or chrome, or do you use a mail client such as Outlook or Windows (Live) mail?

Customer: replied 7 months ago.
Expert:  technicalcat replied 7 months ago.

A remote connection would be the fastest and easiest way to fix this problem for you. I received your request, but there was a payment failure. I don't work in billing, but you can usually resolve this by using a different payment method (card).