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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Is the battery in my computer on the recall list? Computer

Customer Question

Is the battery in my computer on the recall list?
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Computer is satellite P755-55215 and I'm using Explorer and Windows 10
JA: Have you installed any updates recently?
Customer: Not recently altho windows updates come through when I am not active.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Not knowingly.
Submitted: 8 months ago.
Category: Computer
Expert:  Russell H. replied 8 months ago.

Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.

Tell me the battery's

1. maker name, on its label

2. model #.

(Serial # is no object to the subject of your question and would determine nothing. Thanks.)

Customer: replied 8 months ago.
G71C000B3110 is the battery part #
Battery serial # is B72020125DLAToshiba SatelliteP755=S5215
Customer: replied 8 months ago.
Do you have what you need?
Customer: replied 8 months ago.
I am only trying to find out if my battery is a recalled battery. I don't need technical assistance! Don't you have a master list of recalled Toshiba batteries?
Expert:  Russell H. replied 8 months ago.

Pardon me, please - my internet connection was down for a time.

I am looking that information up now - though I do not have a master list of such a kind, I may be able to find it.

Expert:  Russell H. replied 8 months ago.

I will need one more bit of information:

What is the

Part Number

on the label on the underside of your Toshiba laptop, please?

it might begin with PSP, and is just above the

Serial Number

of the laptop.

Customer: replied 8 months ago.
I do not require your assistance any longer. Toshiba told me all I needed to know without the "need to know" personal information you required. And before you ask, I do not have a mole on my backside.
Expert:  Russell H. replied 8 months ago.

There was no intention to access private information, just what would be required to determine applicability of Toshiba's return provision for all covered batteries. Furthermore, serial numbers or part numbers of your laptop or its battery are not private information in any fashion that I know of. I am sure that I am not at fault in this respect.

Thank you for asking your question here at JustAnswer.com.