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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Forgot my google password.....additionally they have my

Customer Question

forgot my google password.....additionally they have my phone number incorrect by two digits....hence i can't access my password ***** account. i would like to provide google with the correct number also.
JA: Have you contacted anyone about your account?
Customer: tried contacting google but to no avail
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: that's it. thanks.
Submitted: 9 months ago.
Category: Computer
Expert:  IT Miro replied 9 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 9 months ago.

I will do my best to check for all possible options for you to regain access to your e-mail account and will let you know what to do. Please type your GMail address here so that I can check it.

Thanks,
IT Miro

Customer: replied 9 months ago.
i dont remember my gmail account. my email is***@******.***
Expert:  IT Miro replied 9 months ago.

I checked your account. You can reset the current password ***** confirming your identity. To do that, you need to receive a verification code to a phone number associated with your account. The phone number on your account ends in 72

Do you recognize that phone number and are you able to receive a text message there?

Let me know,
IT Miro

Customer: replied 9 months ago.
no. my phone # is(###) ###-#### google has one digit wrong.
Customer: replied 9 months ago.
miro, i am an old disabled vet with no computer or smartphone savy. thanks for helping me.
Expert:  IT Miro replied 9 months ago.

To confirm, you have never had a phone number ending in 72? Also, are you sure your GMail account is "*****@******.***" or it could be something else?

Customer: replied 9 months ago.
i'm trying to activate my smart phone and it's requiring me to sign in to google. i need my phone for medical issues.
Expert:  IT Miro replied 9 months ago.

OK. To confirm, you have never had a phone number ending in 72? Also, are you sure your GMail account is "*****@******.***" or it could be something else?

Expert:  IT Miro replied 9 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro