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Robert M.
Robert M., Consultant
Category: Computer
Satisfied Customers: 9023
Experience:  30 yrs. in NYC computer industry working with PC and networks, banks, brokerage, legal etc.
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I am trying to update credit card for Kindle purchase and

Customer Question

I am trying to update credit card for Kindle purchase and copied and pasted but it didn't work - can't remember password ***** can you please help
JA: When did you last reset your username and password?
Customer: probably at least 3 - 4 years ago
JA: Have you installed any updates recently?
Customer: No, I usually buy from my Kindle direct so don't go to computer
JA: Anything else you want the computer expert to know before I connect you?
Customer: No, only that I am a bit of a novice with the computer !!
Submitted: 6 months ago.
Category: Computer
Expert:  Robert M. replied 6 months ago.

Hi, I'm Robert and I'll be helping you with your computer question.

Expert:  Robert M. replied 6 months ago.

the kindle would probably be using your amazon account.

and most likely a gmail address for the id

if you put that email address in this page

it should send you a reset link

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