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To better understand the problem, please tell me the name of the e-mail program you use to receive and send e-mails. Is it the one that came with Windows 10 called "Mail", or you use another e-mail program?Type your reply below.Thanks,IT Miro
Thanks for confirming! That one usually works just fine. May I know what e-mail program you used before switching to Windows 10?
Also, please check if you can access the e-mails and the original attachments via the web mail interface, without using the desktop Mail program. For example, if your e-mail account is GMail, open a web browser and go to www.gmail.com
If it is a Microsoft account, open a web browser and go to www.outlook.com
Let me know if you can see e-mails there.
In that case, the problem could be with the AT&T server. Do you know when the problem first started to appear? Also, if you have any other e-mail account, check if the same problem happens there as well.
Thanks for the information!I can help you with the issue you described; however, since there could be several possible causes of the problem, I suggest we establish a secure remote session so that I can see the problem myself and help you directly.Let me if you would like that.Thanks,IT Miro
In that case, let's continue with this chat, but I won't be able to confirm what the cause of the problem is.
Please tell me how you accessed your e-mail account before switching to Windows 10. Did you use a desktop e-mail program?
OK. It means your att.net account is still working properly, but something is wrong with the Mail program on your Windows 10 computer. To solve the problem, you will need to sign out of the att.net account there, and sign back in. Have you already tried that?
Let me know if you require instructions on how to sign out of your account and then sign back in. Also, in case you don't want to use Windows 10 Mail program, you can use another one, such as Microsoft Outlook, Windows Live Mail or Mozilla Thunderbird.
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.Thanks,IT Miro
OK. If you change your mind, I am here to help you further.