How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Cris Your Own Question
Cris, Support Specialist
Category: Computer
Satisfied Customers: 6369
Experience:  10 years of IT experience in both business and residential.
Type Your Computer Question Here...
Cris is online now
A new question is answered every 9 seconds

My yahoo account has been hacked, I got notice of it last

Customer Question

My yahoo account has been hacked
JA: How long have you had this issue with your Yahoo account?
Customer: I got notice of it last night
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Computer
Expert:  Cris replied 7 months ago.

Hi there, I am Cris and will be glad to assist you.

Do you still have access to your account?

Customer: replied 7 months ago.
Customer: replied 7 months ago.
Expert:  Cris replied 7 months ago.

That's great,

When your account is hacked, it normally used to send out spam email. What you will need to do to rectify the issue is change your password. Once you do the hacker no longer has access, I also recommend updating your security questions and make sure mobile number on the account is up to date.

Usually a hacked account happens do to a virus or malware on the PC. I can offer remote services to check out your PC and assist with password ***** and all.

If not, let me know if you have any further questions. Please take the time to rate my service and submit at the top.