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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am getting a hard takeover of my computer by something

Customer Question

I am getting a hard takeover of my computer by something threatening loss of my hard drive if I dont respond within 5 minutes. the number to call is(###) ###-#### I cant get rid of the screen except by quitting Firefox.
JA: How much experience do you have with this particular machine?
Customer: Years
JA: Have you installed any updates recently?
Customer: Adobe, but it failed as I had a newer version already in place. It seemed a little scammy at the time. I also have made a purchase of Indian medications very recently
JA: Anything else you want the computer expert to know before I connect you?
Customer: Using Mac Pro Sierra
Submitted: 6 months ago.
Category: Computer
Expert:  Cody replied 6 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 6 months ago.

That is a scam, don't call the number.

Power off the computer manually if you need to and power it back on.

Do you have an anti virus program installed?

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