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Richard, Computer Specialist
Category: Computer
Satisfied Customers: 36526
Experience:  Over 20 years of consulting to the IT industry
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I have a microsoft surface notebook, and I cant get the

Customer Question

I have a microsoft surface notebook, and I cant get the screen to come on. The unit is charged fully, the keyboard lights up but no screen.
JA: Just to clarify, what's the exact model of your computer? And what operating system are you running?
Customer: Its the attached keyboard version called the notebook, i dont know the operating system, i bought it new about 6 months ago.
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Computer
Expert:  Kris R replied 6 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kris R replied 6 months ago.

Would you be able to give me the serial number of it please?

Customer: replied 6 months ago.
see below032065560254
Customer: replied 6 months ago.
sorry if it took a while just checking if you are still going to help me
Expert:  Kris R replied 6 months ago.

Can you press the power button in for 4 seconds and then press it 4 times.

The hold in for 30 seconds.

Customer: replied 6 months ago.
Will do
Customer: replied 6 months ago.
Ok I did that
Customer: replied 6 months ago.
Still nothing
Expert:  Richard replied 6 months ago.

Hi there and welcome

Do you still need assistance with this?

Please let me know

Customer: replied 6 months ago.
I do still need assistance please
Expert:  Richard replied 6 months ago.


Can you hold the power button in and then insert and remove the power cable (while connected to power) quickly up to 10 times then release the power

Tell me if at all it comes on during this please.

Customer: replied 6 months ago.
My power cord is at the office I'll be there in 10-15 minutes and will give it a try I'll get right back to you
Expert:  Richard replied 6 months ago.

thank you

Customer: replied 6 months ago.
That did not do anything
Expert:  Richard replied 6 months ago.


It is the invertor for the screen that has faulted and will need to be replaced

I am really sorry about this and you are going to have to return the surface to have this done. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.

I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the page, then submit, that would be greatly appreciated.

Thank you