How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I received a email saying I purchased Netflix plan. I did

Customer Question

I received a email saying I purchased Netflix plan. I did not order this. Order #0393483401. Also when I went to iTunes to sign in account was locked.
JA: Have you contacted anyone about your account?
Customer: No this is 1st time, tried to find phone no, but no luck. This purchase was Jan 4
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 7 months ago.
Category: Computer
Expert:  Martin replied 7 months ago.


You can cancel your Netflix account from the computer, take a look here:

Let me know how you go and if you need me to do it for you remotely.


Customer: replied 7 months ago.
You gave me wrong ans. You charged me for this. I want to cancel everything. I do not want an account with you