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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I received a email saying I purchased Netflix plan. I did

Customer Question

I received a email saying I purchased Netflix plan. I did not order this. Order #0393483401. Also when I went to iTunes to sign in account was locked.
JA: Have you contacted anyone about your account?
Customer: No this is 1st time, tried to find phone no, but no luck. This purchase was Jan 4
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: No
Submitted: 7 months ago.
Category: Computer
Expert:  Martin replied 7 months ago.

Hello,

You can cancel your Netflix account from the computer, take a look here:

https://help.netflix.com/en/node/27460

Let me know how you go and if you need me to do it for you remotely.

Martin

Customer: replied 7 months ago.
You gave me wrong ans. You charged me for this. I want to cancel everything. I do not want an account with you