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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am unable to access my aol mail. HP Stream, Purchased in

Customer Question

I am unable to access my aol mail.
JA: What's the brand/model/Operating System (OS) of your computer?
Customer: HP Stream
JA: When did you purchase your HP? What troubleshooting have you tried?
Customer: Purchased in 2015? I am unable to troubleshoot the problem
JA: Anything else you want the computer expert to know before I connect you?
Customer: just that
Submitted: 6 months ago.
Category: Computer
Expert:  Martin replied 6 months ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your AOL mail.

When did the problem start?

May I start a remote session so I can take a look at the problem and solve it for you now?

Please reply using the box below.


Customer: replied 6 months ago.
The problem started three days ago
Customer: replied 6 months ago.
I am unable to pay $39.00 I do dot have that much money.
Expert:  Martin replied 6 months ago.

Oh okay, how would you like to proceed?

I can try and lower the amount for the remote session if you like

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