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I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and will help you as good as I can.
Can you please first let me know if it would be OK to set you up with a new Microsoft account in case the password ***** be recovered so that you can at least use your apps once again? Or is it important to get back access to the old account?
Please reply in the box below (there are no additional costs associated with this, you can reply as often as you wish).
Thanks for your patience and best regards,
Are you using it for your emails as well?
I see, this is no problem, we can continue tomorrow as well if you wish, just reply here once again and we can take it ahead then with the remote-connection.
Thank you very much,